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Services and solutions

Making human, digital and analytics converging towards excellence.

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Multi-channel solution center where analytics matter.

Effective customer service means always working towards excellence. Analytic tools in real time coupled with empowered and digitally equipped advisors ready to go that extra mile for customers is the ultimate solution to success.

We are not only finding solution to your customer, we become their advocacy and we effectively help you improving and optimizing front and backoffice processes.

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Innovative telemarketing

89% of telemarketing calls worldwide do not exceed 8 seconds. Have you ever wonder why? Why, when, what, how – that’s the equation we try to solve for each customer. We are all unique and we believe telemarketing should be so too. Big data solutions, state of the art dialling and calling solutions with highly trained and motivated agents, that’s us.

 

Digital solutions for chat & social media

Almost 60% of the people have used social media to contact a customer service. Consumers expect their conversations with you to be fluid and spontaneous and in real time. However, the people behind the tweets and posts still need to be empowered to effect real change for unhappy customers. We ensure this happens by training our best customer service advisors to engage on social media, offering fast resolution and boosting your business’ reputation.(need proof reading)